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"I'm 28 years old and have been practicing cross-stitch and needlepoint for over fifteen years [6 months in a wheel chair after a car accident inspired a friend to buy me my first kit]. I loved my craft, but felt alone in a world without stitchers. I was doing the same old stuff. Where were the different fabrics, new styles, and gorgeous threads I needed? Seemingly non-existent. Then, I discovered your company. Your catalogs are beautiful, and you're still in touch with some of the older arts that I thought were lost [like tatting]. [...] And by the way, a really wonderful lady handled my phone call today, I wish I had gotten her name. She combined two orders for me to reduce the shipping, got a payment request out to me, and got my order ready to ship in less than 20 minutes. She deserves a raise. ;-] Thank you so much! NinaCarmen"