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What is the difference between the Economy and Premium shipping options?

  • Economy Shipped Orders will be readied for shipment in the order received, and be shipped the most economical manner possible, typically arriving in 5-10 business days at a charge of $5.95.
  • Premium Shipped Orders will be readied for shipment within one business day, and be shipped via a premium "track-able" carrier, typically arriving in 3-5 business days at a charge of $12.95.
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What shipping methods do you use?

Packages sent within the continental United States are sent by FedEx or UPS Ground or by First Class, Priority Mail, or Media Mail. Please list both FedEx or UPS and U.S. Mail addresses on order form. If you prefer a carrier, you must mention it each time you order.

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What are your continental U.S. shipping rates?

$5.95 Economy Shipping, Every Day

Premium Shipping, which guarantees that your order will be readied for shipment within one business day, and be shipped via a premium "track-able" carrier, is available for $12.95. In addition, for all deliveries made to a North Dakota address, ND sales tax will be applied. We are required by ND law to collect sales tax on both the merchandise and the shipping charges.

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What are your shipping rates to U.S. provinces, APO/FPO, etc?

For orders sent to Alaska, Hawaii, U.S. Virgin Islands, Guam, Puerto Rico, APO and FPO addresses, we reserve the right to bill for actual shipping charges plus handling.

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What are your international shipping rates?

Sample Rates by Airmail (insurance included on all shipments possible)

  1 pound (.45 kilo) 2 pounds (.9 kilo) 3 pounds (1.4 kilo) 4 pounds (1.8 kilo) 5 pounds (2.3 kilo) 10 pounds (4.5 kilo)
Mexico $21.23 $26.81 $32.39 $40.44 $47.00 $60.30
Great Britain $22.76 $29.42 $37.08 $54.54 $57.54 $74.06
Australia $22.76 $26.42 $33.08 $51.54 $57.84 $76.72
China $22.76 $29.42 $37.08 $52.62 $58.29 $73.41
Japan $22.76 $26.42 $36.08 $50.02 $56.18 $69.92
South Africa $22.31 $26.42 $36.08 $50.02 $56.18 $69.92
Brazil $22.31 $29.33 $36.35 $51.11 $54.07 $67.11
Canada $17.18 $22.22 $27.26 $40.86 $43.07 $53.13

Please note that the shipping price that automatically shows in your cart is only an approximation. You will be billed for actual shipping charges with insurance plus a small handling fee. If you need to know how long it will take an airmail package to reach you from the United States, please call your local post office. Canadian shipments will go out as ground shipments at substantially lower rates via USPS unless otherwise requested.

Please also note that we will no longer be able to offer refunds or insurance on packages that are not received that are sent to these countries:

Afghanistan Algeria Angola Bangladesh
Barbados Benin Bolivia Brazil
Bulgaria Burkina Faso Burma Burundi
Cambodia Cameroon Cape Verde Central African Republic
Chad Congo Cuba Djibouti
Dominican Republic Ecuador Ethiopia Gabon
Ghana Guinea India Indonesia
Iran Iraq Jordan Kenya
Liberia Libya Malaysia Mali
Mauritania Morocco Myanmar Niger
Nigeria North Korea Oman Pakistan
Papua/New Guinea Poland Romania Rwanda
Senegal Seychelles Sierra Leone Slovenia
Solomon Islands Somalia Sudan Syria
Tanzania Togo Tunisia Uganda
Yemen Yugoslavia

Additional International Shipment Information:

If you want us to Rush your order, please make the appropriate selection while placing your order. For an additional $5.00 fee Rush orders guarantee that your order will leave the Nordic Needle warehouse within 24 working hours after it is received.

Please be aware that all international packages are held until they are filled complete. If you do not want us to hold your order but would prefer that we ship a partial shipment and back-order the missing items, please specify this preference when placing your order. You may also tell us to cancel the missing items rather than back order them. If you request multiple shipments, you will be billed shipping and handling for each shipment.

If you want your package sent by a carrier other than the postal service, please specify your preferred method when placing your order. We reserve the right to require insurance or refuse to ship to certain foreign countries.

Any fee, tax, or duty that your government chooses to assess is your responsibility. Call your local postal service or customs office for details.

For orders sent to Alaska, Hawaii, U.S. Virgin Islands, Guam, Puerto Rico, APO, and FPO addresses, we reserve the right to bill for actual shipping charges plus handling. For orders shipped to Canada there is an additional $3.00 handling fee plus actual shipping charges and insurance. We are not responsible for the taxes or duty charged by foreign countries. Please check with your government for further details.

  • When you place your order online, your shipping total will only be an estimate, but if you'd like your total, just give us a call, request the shipping department, give them your order information, and they will be more than happy to assist you.
  • For orders placed by mail, payment must be in the form of credit card or PayPal to allow us to collect the actual shipping costs plus handling. We will select the least expensive and most appropriate shipping service available, unless otherwise directed.
  • For orders placed by phone, be aware that we handle your order in various departments so when we take your order over the phone we might not be able to give you a shipping total until our shipping department receives and weighs your items. Please feel free to let us know when you place your orders that you would like us to call you back with your total or simply give us a call back later and request the shipping department or customer service for your shipping and order inquiries.
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How long will it take to receive my order?

You can expect to receive your merchandise within 2 weeks after we receive your order. That includes 3-5 working days at Nordic Needle and 2-7 working days in transit plus weekends. Delivery time may vary during seasonal peaks and catalog sales. Occasionally we will hold an order for merchandise that we expect to receive in our warehouse very soon. If you need your order quickly, we have a Rush service for an additional $5.00 fee that guarantees your shipment will be processed and shipped within 24 hours.

In addition, if you have purchased through PayPal we must hold your order until it is completely filled before requesting funds; this may cause delays in shipment from our warehouse. If you need your order quickly, please consider an alternate payment method to ensure the fastest service possible.

If you have not received your merchandise within three weeks of our receipt of your order, we will be happy to assist you in locating it. Call 1-800-433-4321 M-F 9AM-4PM and ask for Customer Service or contact us online.

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What do I do if I need to change my address or am receiving duplicate mailings?

If you receive duplicate catalogs, please call us with that information and share the extra catalog with a friend.

If you are moving or changing your name, please Contact Us. We will need your old address as well as your new one. Thank you for your cooperation!

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Where is my order?

  • If your order was shipped using Economy Shipping, you can expect to receive it in 5-10 Business days. Delivery time may vary during seasonal peaks and catalog sales. Occasionally, we will hold an order for merchandise which we expected to arrive in our warehouse very soon to reduce multiple shipments.
  • If your order was shipped using Premium Shipping you can expect it to arrive in 3-5 business days. You will be contacted should there be any back orders and given the option to "ship what is ready" at the Premium rate, or change the shipment method to Economy and hold the order for back ordered items to arrive. The tracking number and method of shipment will be emailed during packaging.

If you have not received your merchandise within three weeks of our receipt of your order, please call 1-800-433-4321 and ask for Customer Service.

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How can I get my order sooner?

If you need even faster delivery times, please call us at 1-800-433-0488 for a quote.

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What is a Rush order (for Non-Continental U.S. ONLY)?

For an additional $5.00 handling fee you can place a Rush order that guarantees your order will be processed and will leave our building for shipment within 24 hours, Monday through Friday. Any non standard additional carrier charges for expedited delivery that are requested will be in addition to the shipping charge. If you are placing your order online, simply select the Rush option while selecting your shipping method. If you are ordering by phone, simply ask for rush shipping, and if you are ordering by mail, be sure to write "Rush" on the outside of the envelope.

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