If you ever need to get in touch with us, you can send us feedback 24-hours a day online through our online contact form, or by phone, fax, or mail during our regular business hours.
We can be reached:
Our business hours are as follows (all times are CST):
Monday & Thursday: 9AM - 9PM
Tuesday, Wednesday, Friday: 9AM - 6PM
Saturday: 9AM - 5PM
If you have a customer service inquiry, fell free to write us using our website contact form or call during the appropriate times.
Customer service is available by phone Monday - Friday from 9AM - 4PM.
When contacting customer service about your orders, please make sure you have all pertinent information readily available (your customer number, order number, current mailing address, form of payment, date of purchase, etcetera) so we can help you as thoroughly and quickly as possible.
During our regular business hours you will always be able to call in and place your orders or stop by and browse the store, but if you have other inquiries, questions about your order, or general customer service issues, please call during the hours when customer service is available and we will be more than happy to assist you. As always, we thank you for your business and continued interest in stitching and the Nordic Needle!
Use this form to get in touch with us regarding all aspects of your order and our website.
If you live in the United States or Canada and would like our free printed catalog mailed to you, click here to request our catalog.
For those of you who do not live in the United States or Canada and would like to receive our catalog, click here to request a catalog for international post.
Please make sure you have filled out all the required fields before submitting the form. We will do our very best to answer your question or request to the best of our abilities. We always love to hear from you!
Thank you for your continued interest in fine needlework and Nordic Needle. We look forward to getting in touch with you!