"Today I placed an order with Julie and want you to know how helpful and courteous she was. As many items weren't in the catalog and/or available, Julie was able to recommend substitutes to keep my projects on track. Her infinite patience, which I truly appreciated, is a quality not often seen in the commercial world. Nordic Needle management is to be commended for their foresight in employing this quality an employee. Thank you and my gratitude to Julie. - Kay"