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Because we are completely committed to offering you the best in quality and service, we want you to be 100% satisfied with your experience as a Nordic Needle customer. If you ever have a question or a problem with an order, our customer service representatives are here to help correct the situation quickly and completely.
These are the steps that we take everyday to insure a timely arrival of all your selections.
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 "Good morning, Nordic Needle, How may I help you?"
Chris is one of our friendly and helpful office staff who are always ready to take phone orders, or help you with your needlework questions. Simply call
1-800-433-4321
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 Tara is in the process of entering one of the orders she just received!
After we take your order (or receive it in the mail) it is entered into our computers, by one of the office staff
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Pictured here is our manager 'JB' taking a picking slip off the printer.
After your order is entered into our computers it is then printed so it can be filled!
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Carol is seen filling an order from the wide variety of needlework items we have in our store.
After your order is printed, one of our friendly retail staff fills your order.
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Ruth is picking from just one of the thousands of items we keep in stock.
Then your order goes down to the warehouse where Ruth or Tasha finishes filling your order.
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This is Karen on the right packing.
After you order is filled, our excellent shipping staff packs it and ships it to your house or place of business.
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| Brenda (on the left) is printing up an invoice that will be sent to you the day after your package is shipped. |
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