 |
|
|
Nordic Needle Customer,
There are many reasons you may not receive your newsletter, such as your internet service provider blocking what they believe to be SPAM before it gets to your mailbox, you may have your own Anti-virus / Anti-spam software, or your email program may be sending the newsletter to the “Junk Mail” folder. We have tried to identify some of these problems below and offer solutions.
If you are using Yahoo mail, our newsletter email might be ending up in your Bulk folder. To let Yahoo know, just follow these directions to make sure you're receiving our email in your Inbox folder.
From Yahoo help: "I want this email! But it went into the Bulk folder. What do I do?"
If an email you wanted in your Inbox happens to land in your Bulk folder, let us know by opening the message then clicking the "Not Spam" button. And if spam somehow gets into your Inbox, check the box beside the spam message and then click the Spam button.
Your email program may direct the newsletter into a junk mail folder. This can be resolved by going in to your Junk mail folder, highlighting the email, then clicking on Actions (see the screen shot below), selecting Junk E-mail, Add Sender to Safe Senders list, and clicking.
When you do that, you should get a message that looks like the screenshot below.
Another method is to go to Actions (see the first screenshot), select Junk Email, then select Junk email options. That should bring up the screen shot below.
Click on the safe senders tab, click on the Add button, and enter the address
mail.support@nordicneedle.com (Note the “period” or “dot” between the words “mail” and “support”).
It would also be a good idea to click on the Blocked Senders tab, and if mail.support@nordicneedle.com is listed, click on that address to highlight it, and then click on the “remove” button.
If you have another spam filter, we would have to make changes in that to add mail.support@nordicneedle.com to the safe senders list as well.
Other Spam software solutions:
There are several Anti-spam solutions being used in the market including, Norton, PC-cillin, Postini, AVG, Yahoo, and Internet Service Provider proprietary solutions. Frankly, the list is almost endless. Fortunately, most are configured in a similar fashion regarding how you should change the settings to allow your newsletter to be received.
For example, if you run Norton Internet security:
Go to Norton Internet Security > System and Settings and this is what you see in the image below.
If you click on Norton anti-spam, you should be taken to a page that shows both allowed and blocked lists. You will need to add mail.support@nordicneedle.com to the “allowed” list, and look at the “blocked” list to make sure it is not entered. If it is on the blocked list, remove it.
Most changes to Microsoft’s email program require you to exit out and reopen the program for them to take affect. In fact it never hurts to restart your system after changes like this to make sure they go into affect.
Let us know if this does not work. It is unfortunate that our newsletter is getting caught, but the aggressive nature of Spammers these days has resulted in many filters catching email that fits a certain criteria they deem inappropriate, and there is not much we can do about the problem, but work with you towards a successful solution.
|
|
