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"All I can say is, "Wow!" I called, in a slightly panicked frame of mind, because an item I needed for a retreat giveaway was back ordered with no ship date in sight. Mary Ann tried to help me find a replacement, but when that wasn't successful she contacted the company and was able to get them to make up a few of the items and have them Priority shipped so I wouldn't be disappointed. Now that's what I call going above and beyond!!"