"The staff of Nortic Needle is truly amazing!!!!!! The rest of the world could learn from ya'll including the goverment. I sent an e-mail asking a question about an item in last week's newsletter. Ya'll tried to send me an answer and it was rejected. Instead of just forgetting about it, you picked up the phone and called. There is not another company in the world that would give this kind of customer service. Thank You so much. - Terry"