"The staff of Nortic Needle is truly amazing!!!!!!The rest of the world could learn from ya'll including the goverment. I sent an e-mail asking a question about an item in last week's newsletter. Ya'll tried to send me an answer and it was rejected. Instead of just forgetting about it , you picked up the phone and called. There is not another company in the world that would give this kind of ccustomer service. Thank You so much. - Terry"