We want to be straight about our shipping.
We are not a super-fast, 2-day ship guarantee, drone-powered big-box store that works our shippers to the bone, but we do love needlework, and always strive to package your order safely and correctly, and ship it out to you quickly. Because, let's face it, that fabric won't stitch itself! ;)
- What are your domestic (contiguous U.S.) shipping options?
- Your shipping options will be calculated depending on your location and order contents and made available during checkout.
- How do I find my tracking number?
If we have your e-mail address on file you will automatically receive a shipment notification e-mail when your package ships. This e-mail will list all the items shipped, as well as any backorders, and applicable tracking numbers (if available). Additionally, you can always submit a care ticket to find out more about your shipment!
- What shipping methods do you use?
All of our packages are shipped via USPS, FedEx, or UPS using the most economic methods. You may specifically request a different service provider or method, but you will be responsible for those additional shipping charges.
Delivery transit time estimates in business days are listed next to each shipping method during checkout. Processing time van vary depending on how super speedy our pickers and shippers are and our order volume!
- What are your international and non-contiguous U.S. shipping rates and policies?
Orders shipped internationally, or to Alaska, Hawaii, U.S. provinces or APO/FPO addresses will be billed for actual shipping charges (calculated at checkout) plus a handling fee. International customers are responsible for all duties & taxes for shipments received.
Please be aware that all international packages cannot be guaranteed once they leave the United States (though we will do our very best to help locate packages that have gone astray).
Additionally, international orders shipped via the Untraceable method are not guaranteed or insured, and will not be re-shipped or refunded.
If you prefer that we ship a partial shipment and back-order any missing items, please specify this preference when placing your order. You may also tell us to cancel the missing items rather than back order them. If you request multiple shipments, you will be billed shipping and handling for each shipment.
We reserve the right to refuse to ship to certain foreign countries and cannot offer refunds or insurance on packages shipped to certain countries. Please contact us for more information if you have additional questions.
For orders placed by mail, payment must be in the form of credit card or PayPal to allow us to collect the actual shipping costs plus handling. We will select the least expensive and most appropriate shipping service available, unless otherwise directed.
For orders placed by phone, be aware that we handle your order in various departments so when we take your order over the phone we might not be able to give you a shipping total until our shipping department receives and weighs your items. Please feel free to let us know when you place your orders that you would like us to call you back with your total or simply give us a call back later and request the shipping department or customer service for your shipping and order inquiries.
Any fee, tax, or duty that your government chooses to assess is your responsibility. Call your local customs office for details. We are not responsible for the taxes or duty charged by foreign countries. Please check with your government for further details.
- How long will it take to receive my order (a.k.a. "Where is my order?")?
For domestic customers, you can expect to receive your merchandise within 2 weeks after we receive your order. For international customers, shipping can take up to 14 weeks depending on the method and destination country. Delivery time may vary during seasonal peaks and catalog sales. Occasionally we will hold an order for merchandise that we expect to receive in our warehouse very soon. If you need your order quickly, you can choose an expedited shipping method when checking out.
If you have not received your merchandise within three weeks (domestic) or four months (international) of our receipt of your order, we will be happy to assist you in locating it. Call 1-800-433-4321 or submit a care ticket.
- What do I do if I need to change my address or am receiving duplicate mailings?
If you receive duplicate catalogs, please call us with that information and share the extra catalog with a friend!
If you are moving or changing your name, please Contact Us. We will need your old address as well as your new one. Thank you for your cooperation!
- How much will it cost to ship _____ to _____?
This one is easy! Our online shopping cart can calculate all the methods of shipment that we offer for you. Simply add the items you would like to order to your stash, then proceed to checkout. After entering your shipping and billing addresses, you will be able to view all the valid calculated shipping methods and their prices.
Nordic Needle strives to always do our very best to help our customers with their stitching needs and provide a pleasant ordering experience.
All sales are final. No returns will be accepted unless the error is ours or the product is damaged.
If there is an error or the product is damaged, please submit a care ticket within 15 days of receipt of your purchase and let us know the details of your order.
Once approved, we will process your refund in the same manner as the original payment method within 24 business hours, and depending on the method of payment, refunded amounts will be credited within 7 business days.